I have installed DPM 2012 on a Windows 2012 R2 server and it has a SAS connected Dell TL2000 tape library. I have installed the drivers for the drive and library but DPM only shows "Library: IBM TotalStorage 3573 Tape Library" and underneath it it shows Drives and there is an "IBM ULTRIUM 5 HH 3580 TAPE DRIVE". There are no slots appearing even though there are 23 available.
I have tried to uninstall and reinstall the drivers but this does not work. I have installed them from the command prompt (install_exclusive.exe) but still the slots are not appearing. They appear to be working in the device manager and appear as above. I have tried changing the Medium Changer to "unknown" but this makes it disappear in DPM altogether.
Does anyone have any ideas or experience of this issue and if so I would be most grateful of any advice.
Thanks
Chris