Windows 2012 R2
System Center 2012 R2 DPM
Hewlett Packard MSL G3 Series Library (x64 based)
Issue:
Our monthly tape backup schedule has successfully completed 437 jobs with 2 failed jobs. Both are file shares. They are schedule back up to local disk every night and this task has been successful without any issues.
Error message:
The back up to tape job failed for the following reason: (ID 3311)
View detailed errors:
ID 2019 details: an existing connection was forcibly close by remote host (0x90072746).
Troubleshooting taken:
Run backup to tape job again.Restart DPMRA services.
Restart DPM server.
Manual RP creation straight to tape.
Step 1.
Please add these registry values on DPM and Protected Server (Host) , restart DPMRA Service, then rerun cc or manual recovery point creation job,
Under "HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent"
Add a DWORD value with name “ConnectionNoActivityTimeoutForNonCCJobs”
Set it to 7200 decimal.
Under "HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent"
Add a DWORD with name “ConnectionNoActivityTimeout”
Set it to 7200 decimal.
Step 2.
Disable TCP Chimney on both DPM server and protected Server by running this command
Netsh int tcp set global chimney=disabled
I would appreciate any help in this matter.
Thanks.